Service Desk

Service Desk is Compton IT JSC’s outsourcing service which provides continuous IT support to our contracted partners.

Managing IT support for our customers is a significant challenge. The continuously improving market demands and the quickly developed technology need more and more quality service levels. Companies that outsource their Service Desk operations can reach accentuated IT services, which are provided by highly qualified and experienced colleagues. Our service is based on a modern infrastructure which simplifies environment support and follows the business needs. We are able to create and adjust our service packs to customer demands within a short time which helps the company to hold support costs in one hand and increase the productivity of its employees.

About our service

Our Service Desk receives and records incoming requests and queries and handles them on appropriate levels. It can happen via phone, e-mail or personalized web portal. Depending on the type of the problem the Service Desk solves it immediately or escalates it to the designated team. This service is available for our contracted partners in 7/24 bases.

Proactivity

Compton IT JSC solves its customers’ IT problems and moderates their costs with proactive troubleshooting, standardized processes and with global problem solving approach.